Terms & Policy
Exchange / Return & Repair Policy
Our vision here at Mai Love is to create beautiful, unique quality jewelry that you, our customer absolutely loves and feels great wearing. We want you to be overjoyed with your purchase. If for some reason you’re not, we will gladly exchange or refund your purchase within the given time. Unworn merchandise can be sent back to Mai Love Designs in original condition and box within 10 business days of receipt of product for a full refund or exchange. Items are eligible for an exchange for up to 30 days after the receipt of product. To make a return or an exchange, simply email us at loveyou@mailovedesigns.com with the reason for the return and we’ll issue an RA# and email you the prepaid return label. Refund will be for the purchase price, minus shipping once the piece arrives back at our studio.
We guarantee our Mai Love craftsmanship. If you should need a repair, we will gladly repair any damaged or broken jewelry within a reasonable timeframe. Minimal charges may apply, and shipping will be the buyers responsibility. Please contact us at loveyou@mailovedesigns.com for a repair estimate before shipping.
As the artist and artisans we retain copyright on all of our work and the images on this website and any other website. Reselling our pieces in the condition you purchased them, altered, or otherwise is not permitted without our prior consent. If you are interested in setting up a wholesale account, please contact us through the wholesale page on this website.
Privacy Policy
We will not sell, share, or trade any of your information to any third party. We do not make your email addresses available to other organizations for commercial purposes.